Privacy policy
Effective Date: August 10, 2026
At The Memry, we respect your privacy and believe you should understand how information is collected and used when you browse our website, shop for our products, create an account, communicate with us, submit a review, or interact with our marketing.
The Memry is owned and operated by Metrosel Inc. References to "The Memry," "we," "us," or "our" refer to The Memry and, where applicable, Metrosel Inc.
This Privacy Policy explains the categories of personal information we may collect, how we use that information, when information may be shared with service providers or other parties, and the privacy choices and rights that may be available to you.
1. INFORMATION YOU PROVIDE TO US
Depending on how you interact with The Memry, we may collect information that you voluntarily provide to us.
This may include:
Name
Email address
Telephone number
Billing address
Shipping address
Customer account information
Order and purchase history
Products saved or added to your cart
Customer service communications
Return and refund information
Marketing preferences
Reviews and ratings
Photographs, videos, or other content you voluntarily submit
Other information you choose to provide when communicating with us
When you make a purchase, payment information is processed by authorized payment providers.
The Memry generally does not directly receive or store your complete payment card number when payment information is processed by our authorized payment providers.
2. BROWSING AND DEVICE INFORMATION
When you visit The Memry website, certain information about your device and use of our website may be collected automatically through Shopify and technologies such as cookies, pixels, tags, analytics tools, and similar technologies.
Depending on the technologies enabled on our website and your privacy choices, this information may include:
IP address
Browser type and version
Device type
Operating system
Approximate location derived from your IP address
Pages you visit
Products you view
Product categories you browse
Search terms entered on our website
Links or buttons you interact with
Products added to or removed from your cart
Checkout activity
Purchases
Referring website or source
Date and time of visits
Time spent on pages
Interactions with emails or marketing campaigns
Advertising identifiers
Device identifiers
Cookie identifiers
Information about how you navigate and interact with our website
3. HOW WE USE BROWSING DATA
We may use browsing and device information to understand how customers interact with The Memry and to operate and improve our website and shopping experience.
For example, browsing data may be used to:
Keep our website functioning properly
Maintain shopping cart functionality
Remember certain preferences
Understand which products, product categories, and pages receive the most interest
Analyze website traffic and performance
Understand how visitors navigate our website
Identify and resolve technical problems
Improve website design and navigation
Improve product presentation and merchandising
Understand how customers discover The Memry
Measure the effectiveness of marketing campaigns
Detect and prevent fraud
Protect our website and customers
Personalize content or product recommendations where permitted
Create customer or audience segments where permitted
Support abandoned cart and similar customer communications where permitted
Measure conversions resulting from advertisements
Limit repetitive or irrelevant advertising
Show advertising that may be more relevant to your interests where permitted by law and your privacy choices
Browsing information may sometimes be associated with information that you previously provided to us, such as your email address or customer account, when the technology involved is capable of recognizing you and applicable law permits such use.
For example, certain email marketing technologies may recognize an existing subscriber after that subscriber clicks a tracked link in an email, submits information, or signs into an account.
This may allow us to better understand which products or categories interest customers and to provide more relevant communications and shopping experiences where permitted.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders
Accept and process payments
Deliver products
Provide order and shipping updates
Operate customer accounts
Provide customer service
Respond to questions and requests
Process returns, replacements, and refunds
Detect and prevent fraudulent or unauthorized transactions
Protect the security of our website and services
Improve our website
Improve our products and customer experience
Analyze business and website performance
Manage customer reviews
Communicate with customers
Send marketing communications where permitted
Personalize customer experiences where permitted
Measure advertising and marketing effectiveness
Maintain appropriate business, accounting, and transaction records
Comply with tax, legal, regulatory, and other applicable obligations
Establish, exercise, or defend legal claims
5. SHOPIFY
Our online store is hosted through Shopify.
Shopify provides the ecommerce infrastructure that allows The Memry to operate our website, maintain customer accounts, process orders, support checkout, prevent fraud, and provide other ecommerce functionality.
As part of providing these services, Shopify may process information relating to your device, website activity, account, checkout, purchases, and interactions with our store.
Shopify may use cookies and similar technologies necessary to provide its services and, depending on our configuration and your privacy choices, for analytics, personalization, advertising, or other permitted purposes.
6. ANALYTICS
The Memry uses or may use analytics technologies, including Google Analytics, to understand how visitors interact with our website.
Analytics information may help us understand:
How visitors arrive at our website
Which pages and products receive the most interest
Which product categories visitors browse
How visitors navigate the website
How long visitors remain on certain pages
General device and browser information
General geographic information
Whether marketing campaigns result in website visits or purchases
How customers interact with our website before completing a purchase
We may use this information to improve our website, products, product presentation, marketing, and overall customer experience.
7. ADVERTISING AND MARKETING TECHNOLOGIES
The Memry uses or may use advertising, analytics, and measurement technologies provided by platforms including Google, Meta, and TikTok.
When these technologies are enabled, cookies, pixels, tags, APIs, or similar technologies may collect or receive information about visits to our website and actions taken on the website.
Depending on the technology, our configuration, applicable law, and your privacy choices, this information may be used to:
Measure advertising performance
Understand how customers discover The Memry
Attribute purchases or other actions to advertising campaigns
Create or measure advertising audiences
Understand whether advertisements resulted in website visits or purchases
Show advertisements to people who previously interacted with The Memry
Measure the effectiveness of advertisements
Deliver advertising that may be more relevant to a visitor's interests
Where required by applicable law, advertising or other non-essential tracking technologies will be subject to available consent or opt-out choices.
8. EMAIL MARKETING AND BREVO
The Memry uses Brevo to help manage email communications and marketing.
If you subscribe to marketing communications, Brevo may process information such as your email address, subscription status, interactions with emails, and other information necessary to provide email and automation services.
Where tracking features are enabled, Brevo may use cookies or similar technologies to help us understand interactions with our website and communications.
For identified contacts, website activity may potentially be associated with an existing contact profile, for example after a customer signs into an account, submits an applicable form, or follows a tracked link from an email.
We may use this information to:
Send newsletters
Send promotional emails and offers
Send permitted cart or browsing-related communications
Understand engagement with our emails
Understand which products or categories may interest subscribers
Segment subscribers according to interests or activity where permitted
Avoid sending irrelevant communications
Improve our email marketing and customer experience
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
9. SMS MARKETING
If you voluntarily subscribe to SMS marketing, we may collect and use your telephone number and related information to send promotional text messages and other communications that you have agreed to receive.
Consent to receive SMS marketing is not a condition of purchasing from The Memry.
Message frequency may vary. Message and data rates may apply.
You may withdraw your consent by following the opt-out instructions contained in our messages, including replying STOP where supported.
We do not sell telephone numbers collected for SMS marketing as mailing or marketing lists.
10. PAYMENTS
Payments may be processed through Shopify Payments and other payment methods or providers made available at checkout, which may include PayPal, Apple Pay, Google Pay, Shop Pay, major credit cards, and major debit cards.
These providers process information necessary to authorize, secure, and complete transactions and may independently process certain information according to their own privacy policies and legal obligations.
The Memry generally does not directly store your complete payment card number.
11. CUSTOMER ACCOUNTS
Customers may create accounts on The Memry website.
When you create or use an account, we may process information including your name, email address, saved addresses, order history, account activity, and other information associated with your account.
We use this information to operate your account, facilitate purchases, provide customer service, maintain the security of our services, and provide account features.
12. PRODUCT REVIEWS AND JUDGE.ME
The Memry uses Judge.me to help collect, manage, and display customer reviews.
If you submit a review, Judge.me and The Memry may process information associated with your submission.
This may include your name or display name, email address, review content, rating, photographs or videos you voluntarily provide, and information connecting your review with a relevant product or purchase.
Some information that you intentionally submit as part of a review may be displayed publicly.
Please do not include sensitive personal information in the text, photographs, videos, or other content of a public review.
13. COOKIES AND SIMILAR TECHNOLOGIES
The Memry uses cookies, pixels, tags, and similar technologies to operate our website, understand how visitors interact with it, improve the shopping experience, and support analytics, marketing, and advertising activities.
The cookies and similar technologies used on our website may generally fall into the following categories:
Essential Cookies: These cookies are necessary for the operation of our website and may support functions such as maintaining shopping carts, supporting checkout, maintaining customer sessions, securing customer accounts, preventing fraud, and providing other essential website functionality.
Functional Cookies: These cookies may remember your preferences and support enhanced website functionality and personalization.
Analytics Cookies: These cookies help us understand how visitors use our website, including which pages and products are viewed, how visitors navigate the website, how visitors arrive at our website, and how our website performs. We use or may use services such as Google Analytics for these purposes.
Advertising and Marketing Cookies: These cookies, pixels, tags, and similar technologies may help us measure advertising performance, understand the effectiveness of marketing campaigns, attribute website visits or purchases to advertising, create or measure audiences, and provide advertising that may be more relevant to your interests. These technologies may be provided by platforms including Google, Meta, and TikTok.
The technologies and service providers used on our website may change as we add, remove, or update website functionality, analytics services, advertising platforms, and other service providers.
Where required by applicable law, non-essential cookies and similar technologies will be subject to available consent or opt-out choices.
You may also configure your browser to block or delete cookies. Blocking certain cookies, particularly essential cookies, may affect the functionality of our website, customer accounts, shopping cart, or checkout experience.
14. WHEN WE SHARE INFORMATION
We do not sell customer contact information as mailing lists.
We may disclose personal information to service providers and other parties that help us operate The Memry.
These may include:
Shopify and ecommerce infrastructure providers
Payment processors
Shipping and fulfillment providers
Email providers
SMS providers
Analytics providers
Advertising and marketing platforms
Review platforms such as Judge.me
Fraud prevention providers
Security providers
Customer service technology providers
Website and technology providers
Professional advisers such as accountants, attorneys, auditors, or insurers where reasonably necessary
These providers may process information according to their role, our instructions where applicable, their own privacy policies, and their respective legal obligations.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, protect our rights, protect our customers, investigate fraud or security incidents, or in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business.
15. ADVERTISING AND PRIVACY CHOICES
Depending on where you live and applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted or cross-context behavioral advertising.
Where applicable, The Memry will provide privacy choices or mechanisms required by law.
Changing browser settings, deleting cookies, clearing browser storage, or using a different browser or device may affect previously recorded cookie or privacy preferences.
Global Privacy Control
Where required by applicable law, if your browser or device sends a recognized Global Privacy Control (GPC) signal, we will treat that signal as a request to opt out of applicable sale or sharing of personal information or targeted advertising for that browser or device.
Because these preferences may be browser or device specific, you may need to exercise your privacy choice again if you use a different browser or device or clear your browser data.
16. MARKETING CHOICES
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing emails.
You may opt out of SMS marketing by following the instructions contained in our text messages, including replying STOP where supported.
Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to complete transactions, operate your account, protect security, or provide customer service.
These communications may include order confirmations, shipping updates, return information, security notices, account communications, and responses to customer service requests.
17. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to fulfill orders, maintain appropriate business and tax records, provide customer service, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
18. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
Our ecommerce platform and payment providers also use security measures designed to protect transaction and account information.
However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.
19. U.S. PRIVACY RIGHTS
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
Request access to certain personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information regarding certain uses or disclosures of personal information
Obtain a portable copy of certain personal information where applicable
Opt out of certain targeted advertising or sharing activities where applicable
Appeal certain privacy request decisions where applicable
These rights are subject to applicable legal requirements, limitations, and exceptions.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
20. CALIFORNIA PRIVACY
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply to The Memry or Metrosel Inc.
Depending on applicable legal requirements, these rights may include requesting access to personal information collected about you, requesting correction or deletion, and opting out of certain sharing or use of personal information for cross-context behavioral advertising.
Where applicable, we will provide the mechanisms required to exercise these rights.
21. INTERNATIONAL PRIVACY RIGHTS
Customers located outside the United States may have privacy rights under laws applicable in their jurisdiction, including, where applicable, the European Union General Data Protection Regulation (GDPR) and other applicable data protection laws.
Depending on applicable law, these rights may include the right to access, correct, delete, or restrict certain uses of personal information, obtain a portable copy of certain information, object to certain processing, and withdraw consent where processing is based on consent.
The availability and scope of these rights depend on applicable law.
22. INTERNATIONAL DATA TRANSFERS
The Memry is based in the United States. Our service providers may process, transfer, or store personal information in the United States and other countries, which may have privacy and data protection laws that differ from those in your country of residence.
Where required by applicable law, we take appropriate steps or rely on legally recognized safeguards for the transfer of personal information across borders.
By using our website and services, your information may be processed in jurisdictions outside your place of residence as permitted by applicable law.
23. CHILDREN'S PRIVACY
The Memry website and products are intended for a general adult shopping audience.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter and take appropriate action.
24. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, or services.
Once you leave The Memry website, the privacy practices of the destination website or service are governed by that third party.
We encourage you to review the privacy policies of third-party websites and services before providing personal information.
25. CHANGES TO THIS PRIVACY POLICY
Our website, products, technologies, marketing tools, service providers, and legal obligations may change over time.
We may update this Privacy Policy to reflect those changes.
When we make changes, we will post the revised Privacy Policy on this page and update the Effective Date.
We encourage you to review this Privacy Policy periodically.
26. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:
The Memry
Operated by Metrosel Inc.
Email: info@thememry.com
Business Address: 9565 Woodman Ave, Arleta, CA 91331