Refund policy
The Memry accepts eligible returns requested within 30 days of delivery for products purchased directly through our website. Standard eligible returns are issued as store credit. Damaged, defective, incorrect, missing, or lost orders may qualify for a replacement or refund as described below.
RETURNS
To qualify for a standard return, all products must be unopened, unused, and in their original packaging. Products that have been opened, tested, sprayed, used, or otherwise altered from their original condition are not eligible for a standard return.
Products purchased from a retail partner must be returned directly to that retailer according to its return policy.
HOW TO REQUEST A RETURN
To request a return, email info@thememry.com or contact us through our Contact Us page within 30 days of delivery. Please include your order number and reason for the return.
Once your return is approved, we will provide instructions for returning your item.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns.
If your order arrives damaged, defective, or contains an incorrect item, The Memry will cover the applicable return shipping cost.
Original shipping charges are non-refundable unless the return is due to an error by The Memry or otherwise required by law.
STORE CREDIT
Once your return is received and inspected, approved store credit will be issued in the form of a The Memry gift card within 7 business days.
DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, defective, contains an incorrect item, or is missing an item, please email info@thememry.com within 72 hours of delivery with your order number and details of the issue.
For damaged or defective products, please include photographs showing the issue. We will provide a replacement or refund for eligible claims.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the expected delivery timeframe, please contact info@thememry.com with your order number so we can review the shipment.
If the package is confirmed lost in transit, we will provide a replacement or refund.
CONTACT US
For questions regarding returns or refunds, please contact:
The Memry
Email: info@thememry.com